Customer Comments Form

We set high standards for all the services we offer and our aim is to meet those standards all of the time. We don't always get it right and when we don't we want you to tell us. By listening to your comments and suggestions, we can work together to ensure high standards of service.

If you wish to email your complaint or compliment please submit the form below.

Service Standards

All complaints are dealt with confidentially and considered in accordance with the Human Rights, Data Protection and Freedom of Information Acts.

Acknowledge within 5 working days if a full response cannot be sent

Full response within 10 working days

Your Title

Your first name

Your last name

Your email address

Your address

If the property is in the Amber Valley area please enter your postcode or the first few letters of your street and click on the next button to lookup your property.
Otherwise enter your full address in the box below.

Your organisation/business (Optional)

What type of comment is it?

Complaint

Compliment

Query

Suggestion

Have you complained about this before?

Yes

Do you feel this incident was related to...

Race

Gender

Disability

Age

Religion

Sexual Orientation

Does this complaint relate to the work of another organisation, which may be working with or for the Borough Council. If so please provide the name of the organisation, whether you have used that organisations comment system, and why you think the Council is responsible for your complaint. Please give as much detail as possible and feel free to include further information if necessary. When complaining please specify what you think we did wrong or failed to do, and what we should do to put it right.