Aim
The customer comments system ensures that services are designed and delivered to meet the communities' needs and expectations to agreed standards of delivery. It enables services to be reviewed continuously by the general public.
Contacting the Council
There are various methods of submitting customer comments to the Council. You can either write, phone, fax or email the relevant department. Customer comments forms are available at the Town Hall reception and all Town Centre Offices. To submit a comment electronically simply click on the link opposite under further details.
A customer comment can be:
- Complaint: Any expression of dissatisfaction about a service
- Compliment: An expression of praise about a service received
- Query: A question other than an ordinary request for service
- Suggestion: An idea for improving what the Council does
Service Standards
- All complaints are dealt with confidentially and considered in accordance with the Human Rights, Data Protection and Freedom of Information Acts.
- Acknowledge within 5 working days if a full response cannot be sent
- Full respond within 10 working days
Complaints about Councillors
If your complaint is about the conduct of a councillor, you should contact the Standards Board for England. More information can be found at - http://www.standardsboard.co.uk/
Local Government Ombudsman enquiries
The Local Government Ombudsman investigates complaints about Councils and other bodies. The Ombudsman cannot question what a Council has done simply because someone does not agree with it. Before investigating a matter, the Ombudsman will give a Council the chance to respond to the complaint.
If you have complained to the Council and still not satisfied, you can direct the complaint to the Ombudsman. Contact details for the Ombudsman are available by clicking on the link opposite.
