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Housing benefit

Description of service

Housing Benefit is a benefit for people on a low income to help them pay their rent. You may be able to get Housing Benefit if you are on other benefits, work part-time or full-time on a low income.

You can claim if you have to pay rent for the property that you live in. You may be a council tenant, pay rent to a private landlord or to a housing association. You can also claim Housing Benefit if you rent a room or are a boarder. You can claim if you share a flat or a house and can get Housing Benefit as a joint tenant or sub-tenant.

Council Tax Benefit can help you if you have to pay Council Tax on your home.

At Amber Valley Borough Council any claim for Benefit will automatically be assessed for Housing Benefit and Council Tax Benefit at the same time.

Housing Benefit is payable in respect of the family, the term family includes single claimants, lone parents, married or un-married partners or civil partners with or without children. The family must occupy the property as their home and be liable to pay rent.

Claimants may only claim Housing Benefit for one property at a time except in special circumstance, for example, if they have to vacate their home temporarily through fear of violence.

Contact Details

TelephoneTelephone 01773 841470 - The Benefit and Revenues Customer Services Section is open from 9:00 to 16:30 Mon, Tues Thurs and Fri, and between 10:00 to 16:30 on Weds (excluding bank holidays and certain discretionary holidays)
TelephoneFax 01773 841462 - Faxes received outside of normal working hours will be dealt with the following working day.
Email Addressbenefits@ambervalley.gov.uk - Emails received outside of normal working hours will be dealt with the following working day.
TelephoneTown Hall, Market Place, Ripley, DE5 3BT - You can visit the Council's main office which is open from 09:00 to 16:30 Monday, Tuesday, Thursday and Friday and from 10:00 to 16:30 Wednesday, excluding Bank Holidays and certain other discretionary holidays. Click on the address for a location map. This is also the main postal address.
TelephoneTown Centre Offices in Alfreton, Belper, Heanor and Ripley. You can visit the following offices Alfreton, Belper, Heanor - Monday Tuesday Thursday Friday 9:00am till 4:30pm - Wednesday 9:00am till 1.30pm And Ripley - Monday to Friday 9:00am till 4:30pm