What you can expect as a service when you contact the Benefits Service.
The Customer Service section dealt with 63,429 telephone calls during the last six months and saw 10,838 customers face to face
We aim to answer your telephone call within 2 minutes and deal with visitors to the section within 15 minutes
As part of our effort to improve the service you receive we have written a new service standard for the Revenues and Benefits service (see related documents on the right hand side).
Customer Service Questionnaires
As part of our commitment to improve the service we will be conducting surveys to a sample of our customers on a quarterly basis. The breakdown of our caseload at the end of March 2010 is shown in the related documents part of this page with the results from the April 2010 survey, other satisfaction surveys will also be added once they have been evaluated.
If you receive one of our questionnaires please return it as your views are used to tailor the service and adapt it to customer needs.
Below are graphs for our performance over the last six months.
Benefit Assessment Performance
Average Visitor and Telephone Times
Total Number of Telephone Calls
Total Number of Visitors to the Service
