Communication

Effective two way communication is vital if the Council is to fulfill its roles of civic leadership and public service

The Council seeks to provide citizens with information in a number of alternative ways to suit individual needs:

• Printed materials.
• face to face and telephone contact.
• use of media and the press.
• roadshows and events.
• electronic means (email and web).

Receiving views and opinions is also achieved in various ways:

• general surveys and consulations.
• a representative citizens panel.
• a robust complaints and compliments system.
• emails and on-line feedback.