Language policy

Description of service

The Council is committed to using plain English in all of its publications.

The Council subscribes to a telephone interpreting service called Language Line, which allows it to communicate with any customer whose first language is not English.

Contact Details

	01773 570222 - The Council's switchboard is open from 09:00 to 16:30 Monday, Tuesday, Thursday and Friday and from 10:00 to 16:30 Wednesday, excluding Bank Holidays and certain other discretionary holidays.
	01773 841343 - Faxes received outside of normal working hours will be dealt with the following working day.
	enquiry@ambervalley.gov.uk - Emails received outside of normal working hours will be dealt with the following working day.
	Town Hall, Market Place, Ripley, DE5 3BT - You can visit the Council's main office which is open from 09:00 to 16:30 Monday, Tuesday, Thursday and Friday and from 10:00 to 16:30 Wednesday, excluding Bank Holidays and certain other discretionary holidays. Click on the address for a location map. This is also the main postal address.
	Town Centre Offices in Alfreton, Belper, Heanor and Ripley.	The Council has offices in each of the four town centres that can be used to access a wide range of services.

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