What Others Do

FAQ Icon

 

What Others Do 

We have put together a FAQ section with some of our most popular queries that unfortunately we are not responsible for, with so much information available it's hard to find out if we are the Authority you should be contacting.  So to help solve your query please use the FAQ below and if you think we're missing something then let us know!

 

Is there any Community Transport in Amber Valley?

Yes there is! You can call Amber Valley Community Transport on 01773 746652 or visit their website for further information.

I want to contact the Police but do not need to ring 999 as it is not an emergency, who do I call?

Please dial 101 from any phone to contact the police in a non-emergency.

I want to complain about the standard of service I have received in a shop in Amber Valley?

You should raise your complaint with the Trading Standards team on 08454 040506 or visit their website for further information.

Can you recommend a plumber?

Unfortunately we cannot recommend any companies in Amber Valley, however Derbyshire County Council offer a Trusted Traders list which can be found on their website or you can call them on 01629 533190.

What time does the refuse tip at Loscoe close?

It is open 8.30am to 6pm daily. However this Household Waste Recycling Centre is provided by Derbyshire County Council so you will need to contact them on 01629 533190 or visit their website for further information.

I want to visit my local library, where is it?

There are many libraries in Amber Valley however they fall under the responsibility of Derbyshire County Council, you can call them on 01629 533190 or visit their website for further information.

Where can I find a list of childminders in Amber Valley?

You will need to contact Derbyshire County Council on 01629 533190 or visit their website to obtain a full list of registered childminders in Amber Valley.

I want to find a new school for my son and daughter?

All education in Amber Valley is dealt with by Derbyshire County Council, you can contact them on 01629 533190 or visit their website for further information.

I need some help caring for an elderly relative?

The Social Services team at Derbyshire County Council can give you a range of advice, call them on 01629 533190 or visit their website for further information.

I want to apply for a Blue Badge for disabled parking?

Derbyshire County Council run the Blue Badge Scheme. To make an application or for further information please contact them on 01629 533190 or visit their website.

I have received a parking fine in your car park and I bought a parking ticket from your machine?

Amber Valley Borough Council do not issue parking fines, you will need to appeal your parking fine directly with Parksmarter. You can contact Parksmarter on 0845 520 2468 or visit their website for further information.

I have received a parking fine from your car park and want to pay?

Parksmarter issue Parking Fines in Amber Valley, you can pay or discuss your fine directly with them on 0845 520 2468 or visit their website for further information

I need some advice regarding my private landlord?

You can phone Nacro on 01773 600424 for generic tenancy support to anyone aged 16 to 65. For issues of disrepair or housing standards you can call us on 01773 570222 and a member of our team will help you.

Can I bid on one of your properties?

This service is provided by Home-Options, you can contact Futures Homescape Ltd on 01773 573100 or visit their website for further information.

What Housing Associations are in Amber Valley?

We have produced a leaflet with a list of all registered Housing Associations in Amber Valley. You can view this online by clicking here.

I live in a Futures Homescape property and my boiler has stopped working?

As your property is owned by Futures Homescape Ltd you will need to contact them on 01773 573100 to arrange a repair. Alternatively visit their website for further information.

I want to apply for a Council House?

Amber Valley Borough Council transferred all housing stock to Futures Homescape Ltd in 2003 so you will need to make an application directly with them on 01773 573100 or visit their website for further information.

Will you be gritting my road when it snows?

Derbyshire County Council are responsible for gritting the roads in Amber Valley, to view their routes and for further information please contact them on 01629 533190 or visit their website.

A drain is blocked on my road and water is running onto my property?

Derbyshire County Council repair drains that are on land they own, to check if a drain falls under their responsibility please call 01629 533190 or visit their website for further information. If the blocked drain is on your property then you are responsible.

I have noticed a street light not working?

Unfortunately we cannot repair this fault for you as Derbyshire County Council are responsible for street lighting. You can contact them on 01629 533190 or visit their website for further information.

There is a pot hole on my road?

Amber Valley Borough Council are not responsible for the maintenance of roads or pavements, you will need to contact Derbyshire County Council on 01629 533190 or alternatively visit their website for further information.

 

Contact Details
Useful Contact Numbers  
  • Amber Valley CVS: 01773 512076
  • Citizens Advice Bureau: 0844 375 2712
  • Community Transport: 01773 746652
  • Derbyshire County Council: 08456 058 058
  • Futures Homescape Ltd: 01773 573100
  • Jobcentreplus: 0800 0556688
  • Parksmarter: 08456 058 058
  • Trading Standards: 01629 580000
  • Welfare Rights: 0845 120 2985
  • About You Online Form
Rate This Page

Thank you for rating our page as .

Your feedback is very important as it enables us to continually improve our site to meet your needs.

Please give a brief explanation of why you considered this page to be  and click on the submit button below to confirm your rating.



+ Additional Contact details (optional)



If you have a general comment or complaint about the Council's services, please visit our comments or complaints page.
rate page as good  rate page as average  rate page as poor 

Do you need further information?

If for some reason you are unable to find the information which you require on our website, you can contact us by the following methods.


address logoAmber Valley Borough Council, Town Hall, Ripley, Derbyshire, DE5 3BT
address logo01773 570222 *Calls are recorded for quality and training purposes
address logoenquiry@ambervalley.gov.uk
address logoComplete our online enquiry form
address logoText the word COUNCIL followed by your message to 60060 *Standard network rates apply
This site uses simple text files called 'cookies' to collect statistics about the number of people using the website, but they don't tell us who you are. Cookies help us keep the site relevant and up-to-date. By continuing to browse the site you agree to our use of cookies. Find out more