About your council services

With Coronavirus (COVID-19) now affecting many areas of our services to the residents and businesses of Amber Valley, we are keen to keep you right up-to-date with the changes we are being forced to make.

Please use the drop down menu below to read about each individual service.

If the service you are looking for is not listed, please contact our main reception on 01773 570222 or email enquiry@ambervalley.gov.uk.

We have also put together a list of network support services that are available during this time, along with guidance on which businesses can continue to work.

Business support, advice and guidance is available and posted at www.ambervalley.gov.uk/business/coronavirus-advice-for-businesses/.

The treasury and government are taking measures to support businesses and will roll-out specific grant funding and business rates support via local government.

This includes direct links to other support agencies.

This page is updated frequently and you are encouraged to access the available guidance and support, including information relating to accessing business loans, grants and financial support for the self-employed. This is evolving daily, so please check back regularly.

Businesses are invited to complete the online mailing list form to allow us to keep you informed and to contact you, and cascade further information and support, including business grants as soon as these become live.

In line with government direction on social distancing, we have taken the decision to close our cemeteries to members of the public with immediate effect until further notice. Please read more at www.ambervalley.gov.uk/community/birth-marriages-and-deaths/deaths-burials-and-cemeteries/cemeteries-and-funerals-during-the-covid-19-outbreak.

All of the committee meetings scheduled during April 2020 have also been cancelled.

The council's formal meeting arrangements are under review, pending expected legislation. A number of options are currently under consideration and plans are being worked up; for example the new regulations may allow for changes to the council’s standing orders or the possibility of holding meetings remotely.

The council will publish the arrangements here when they are agreed.

We won’t take any new recovery action if residents are temporarily unable to pay council tax, so in effect we have also postponed new debt recovery action for anyone falling into council tax or business rates arrears. Read more at www.ambervalley.gov.uk/council-tax/your-council-tax-during-the-covid-19-outbreak.

If you need help to pay your council tax because your income has reduced you can claim council tax support. This can be done online at www.ambervalley.gov.uk/benefits/council-tax-support/how-to-claim-council-tax-support

If you are already in receipt of Council Tax Support, but your income has reduced please tell us about the change using our online form at www.ambervalley.gov.uk/benefits/change-in-circumstances.

Unfortunately due to the COVID-19 virus the way in which the council deliver community safety services has been affected. We do appreciate that people can still experience anti-social behaviour in the community and we aim to support you as much as possible during this difficult time. Whilst we are not conducting home visits at this time and investigations are limited in there scope as a result of this, we are still working closely with our colleagues at Derbyshire Constabulary and other partner agencies and are able to sign post and offer support to any member of the community suffering as a result of anti-social behaviour.

If you are experiencing anti-social behaviour please contact Derbyshire Constabulary on 999 in an emergency, 101 to report an incident or use any of the other methods listed on the contact us section of their website at http://archive.derbyshire.police.uk/Contact-Us/Contact-Us.aspx.

Alternatively contact Amber Valley Borough Council on 01773 570222 during opening hours or visit www.ambervalley.gov.uk/community/community-safety/anti-social-behaviour/ 

Please note: online enquiries will be monitored as frequently as possible during this difficult time but this is not an emergency response.  

As Coronavirus impacts on all of our lives we would like to assure residents that they are not on their own. An extensive network of support services is available – providing help, advice and important information.

You can view this full list at www.ambervalley.gov.uk/about-your-council-services/useful-contacts.

Derbyshire County Council's trading standards team is urging residents to be extra vigilant and keep themselves safe from scammers during the coronavirus outbreak. Working with Derbyshire police, trading standards officers are urging people to be wary of possible new coronavirus-related scams being used by doorstep callers and online fraudsters - keep up-to-date with the types of scams and how to report them.

The development management service is seeking to deliver timely planning decisions at this current time. Please note however meetings in person are suspended both in office and on site. The council’s website will be updated should this change in due course. Should you have any queries please contact planning administration on 01773 841571.

The council's arrangements for decisions to be made by the Planning Board are under review, pending expected legislation (see council meetings above) and the arrangements will be published here as soon as possible.

We recognise the importance of keeping our development management function operating, and to comply with our determination deadlines as far as possible, and we ask all applicants, agents and interested parties to please recognise that we are working as hard as we can to ensure appropriate development in Amber Valley is not delayed.

The borough elections and PCC election scheduled to be held on 7 May 2020 have now been postponed until May 2021.

If any registration or election advice is required please contact:

The election page on our website will also have up to date information, this can be found at www.ambervalley.gov.uk/councillors-and-elections/elections.

As from 1 April 2020 we will be operating a temporary reduced pest control service.

We are able to take bookings for:

  • All pest types where the treatment is conducted externally
  • Internal treatments where a vulnerable person is at risk. The risk will be assessed at the time of booking (generally we cannot treat if a person is displaying symptoms of COVID-19 and self isolating). If a treatment is refused please understand that it is for the safety of yourself and our operatives at this time.

The health and safety of our staff and customers is paramount, therefore we would request that when our operative visits

  • For an external treatment you remain inside the property.
  • For an internal treatment you maintain strict social distancing. Our operative will be wearing full personal protective equipment and you will need to stay in another room whilst the treatment is conducted.
  • Payment will not be taken at the time of the visit. You will be contacted within 24 hours of the visit by a member of our admin staff who will take payment over the phone by debit or credit card.

Our helplines with regard to pollution, food and safety, found and lost dogs, envirocrime and landscape services are still accessible on 01773 841326 and 01773 841335.

On 23 March the Government, stepped up measures to prevent the spread of coronavirus and save lives. All non-essential premises must now close. Takeaway and delivery services may remain open and operational in line with guidance on Friday 20 March. Online retail is still open and encouraged and postal and delivery service will run as normal. Please read the full guidance at www.ambervalley.gov.uk/business/food-safety/covid-19-advice-for-food-businesses.

Although we will still attempt to deal with FOI requests they are not currently considered a priority for our staff and so there are likely to be delays in responding.

Due to the concerns regarding COVID-19, the Housing Solutions and Home Options teams will now be working remotely until further notice.

We do not have the ability to receive phone calls directly so please contact us by email and we will reply or call you back ASAP. Please use the email addresses as follows:

To keep incoming phone calls in our absence to a minimum, please contact us by email but if you can’t then please call 01773 570222.

For out of hours emergency homeless cases phone Call Derbyshire on 01629 533190.

Rent arrears

The government has made statements about providing protection from eviction to provide greater security for renters that might be struggling to pay their rent.

New legislation will increase the minimum notice period for landlords from two months to three months.

The council is urging any tenant that is struggling to meet their rental costs to firstly talk to their landlord and don’t just withhold your rent. We know that many landlords are being very supportive and we thank them.

We are asking all landlords to maintain dialogue with their tenants and be understanding of their circumstances.

The key is communication through this difficult time.

Landlords

The Residential Landlords Association have produced some guidance for landlords.

Complaints about rented accommodation and empty properties

Our officers are working from home and will not be completing home visits. We will try and help provide advice and assistance wherever possible.

Adaptations and Disabled Facility Grants

All approved disabled facility grants are on hold and will be progressed once the guidance has changed. We are working to progress cases as much as we can so that we will be ready to move things on.

If you have any concerns about your ongoing welfare then please contact Call Derbyshire.

 

All Amber Valley leisure centres are now closed until further notice. Walking for Health events have also been postponed along with all other activities the council had planned to deliver outdoors.

The licensing department is currently contactable by email at licensing@ambervalley.gov.uk

Further information relating to taxi’s services and applications can be found at www.ambervalley.gov.uk/licensing/taxi-and-private-hire-vehicle-licensing/coronavirus-advice-for-hackney-carriage-and-private-hire-vehicles/

Due to the current situation no new taxi driver applications are being processed. If you wish to log your interest in applying, please contact the department on the above email address and we will contact you when this resumes.

All licensing applications can be sent to the department's email address and some applications may be submitted online via GOV.UK. Further details on temporary amendments to applications can be found at www.ambervalley.gov.uk/licensing.

If you have applied for a Temporary Event Notice that will have to be cancelled due to the current circumstances, please notify the department as soon as possible.

Licences for House to House and Street Collections will not be permitted until further notice.

We are currently still experiencing a relatively high volume of requests for local land charge searches. In light of recent government advice, and the need to follow such advice, there has understandably been an adverse impact on resources for the land charge services. This means our land charge services are consequentially being disrupted, and we may not be able to respond to your enquiry or service request as quickly as we would like. We are trying to minimise any delay and apologise in advance.

Heanor Market Place Toilets – Unfortunately, it has become necessary to temporarily close the Heanor Market Place toilets.

Alfreton Indoor Market – Open Tuesday, Thursday, Friday and Saturday for food. Please check for opening times. Butchery can be ordered and will be delivered – visit the market facebook page for information https://en-gb.facebook.com/groups/381480145375745/   

Heanor Market – Open for food only on Fridays and Saturdays.

Ripley Market – Open for food only on Fridays and Saturdays.

The council’s parks currently remain open for exercise, but in line with government guidance the playgrounds are closed. Although, it is not possible to lock all of the playgrounds, the council requests that people respect the closure, even where a playground appears to remain accessible.

When visiting parks for exercise, people are required to practice social distancing and remain at least 2 metres apart. Toilets within parks are currently closed and some other facilities will see maintenance reduced to enable resources to be directed to higher priority services.

Please do not approach any council employees who you may see working within a park.

All public events on council land are now cancelled for at least the next 3 months.

All services delivered by the planning policy team, including work relating to the preparation of a new local plan and support for neighbourhood planning, continue to be accessible as usual at www.ambervalley.gov.uk/planning/planning-policy or by contacting the team either by email at ldf@ambervalley.gov.uk or by telephone on 01773 841584.

Our main reception and town centre office is now closed to the public. We are committed to providing a service to our residents and businesses and are asking people to contact us by phone or email only.

  • Telephone – 01773 570222
  • Email – enquiry@ambervalley.gov.uk

Our refuse team will continue to collect your household waste and recycling on your scheduled days, however, please be aware that there may be service delays in your area. You can find up to date information at www.ambervalley.gov.uk/rubbish-waste-and-recycling/missed-bins-and-service-disruptions/.

We are aware that there will now be more parked cars on residential streets due to the government lock down and home working, please be considerate with parking so the refuse vehicles have access to your street.

We have suspended our garden waste service. There will be no garden waste collections from Wednesday 1 April 2020 onward. 

Our trade waste refuse service is running as normal, however the trade waste recycling collections will be suspended from Wednesday 1 April 2020 onward.

We will continue to provide household refuse, recycling and clinical waste collections and also trade waste refuse collections for as long as we are able. We apologise to residents and businesses that are affected, and we will resume full collections as soon as resources allow us to do so.

We have suspended new customer registrations for bulky waste and electrical items. We apologise for any inconvenience however this will allow us to still provide a service to those currently registered.

We are experiencing a lot of litter bins in Amber Valley being filled with household waste. We are appealing to the public to stop doing this as clearing this rubbish is taking up valuable resources that are needed elsewhere. Your refuse and recycling bins are still being emptied and not disposing of your waste in the correct manner is an offence.

Derbyshire County Council have now taken the decision to close the household waste recycling centre at Loscoe

Both the Mayor and the Deputy Mayor of Amber Valley are in self-isolation and therefore will not be able to undertake any civic engagements for the foreseeable future.

A Community Response Unit for Derbyshire is being established as part of the government’s plan to have a network of 'hubs' across the country. These will provide targeted support for those people who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition.

Full details can be found at www.ambervalley.gov.uk/council/news/community-response-unit.

Need further help or information?

Contact the team directly on 01773 570222 or email enquiry@ambervalley.gov.uk