Test and trace support payment

Eligibility for the NHS Test and Trace Support Payment, including discretionary payments, is for people who are told to self-isolate on or after 28 September 2020 and who meet the relevant eligibility criteria below. We cannot accept applications from people told to self-isolate before 28 September 2020, even if the period of self-isolation continues after 28 September.

Test and Trace Support Payment

If you meet all of the following eligibility criteria, you are entitled to a Test and Trace Support Payment of £500:

• You live in the borough of Amber Valley.
• You have been told to self-isolate by NHS Test and Trace on or after 28 September 2020.
• You are employed or self-employed.
• You cannot work from home and will lose income as a result.
• You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary payment

You may be eligible for a £500 discretionary payment if you:

• are in receipt of council tax support (but not the other benefits outlined in the core scheme)
• have applied for council tax support, or one of the qualifying benefits, but your application hasn’t been determined,
• have been in receipt of council tax support, or one of the qualifying benefits, in the last two months

And you will face financial hardship as a result of not being able to work while you are self-isolating.

Please ensure that you have the below information available before starting the application as you will be required to upload this during the form:

• National Insurance Number
• Your unique 8-digit NHS Test and Trace account ID reference number
• Your most recent bank statement
• If employed, your most recent wage slip and letter or email from your employer to confirm reduction income
• Proof of self employment, such as your latest self-assessment tax return or trading income

We aim to pay all successful applicants for Test and Trace Support Payments and discretionary payments within three days of us receiving your application.

You will receive this payment via BACS transfer. This payment will be for £500 and is subject to tax. However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

Eligible individuals can make a claim up to 14 days after their period of self-isolation ended. We cannot accept applications after this point.

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

Some individuals could be asked to self-isolate by NHS Test and Trace more than once.

Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.

Applicants can apply on behalf of someone else; however, the £500 must be paid into a bank account in the name of the person for whom the application is being made. For example, if someone applied on behalf of a parent, the payment would be made into the parent’s bank account.

We can only consider applications from individuals who have a valid notification from NHS Test and Trace telling them to stay at home and self-isolate.

The Test and Trace Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for Coronavirus or have been told to stay at home and self-isolate by NHS Test and Trace.

The council will write to you to confirm the decision but as this is discretionary there are no appeal rights to an Independent Tribunal. However, you can ask us to look at your case again if you not happy with the outcome. This would need to be made in writing, stating the reasons you are asking for a review of the decision.

Review requests should be sent to isolationpaymentappeals@ambervalley.gov.uk.

As Coronavirus impacts on all of our lives we would like to assure Amber Valley residents that they are not on their own. An extensive network of support services is available – providing help, advice and important information. View links and contact details.