Community trigger

Responding to, and tackling, anti-social behaviour is a priority for all community safety partners in Derbyshire. Amber Valley Community Safety Partnership brings organisations together to enable us to bring to justice those causing anti-social behaviour and provide support for people affected by it.

Amber Valley Community Safety Partnership always strives to provide a high level of service, but recognise that there may be times when, we don’t get it right.  This is where the Community Trigger comes in.

The Community Trigger gives victims of anti-social behaviour the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

The Community Trigger is also known as an Anti-Social Behaviour Case Review. The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the Community Trigger process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.

You can use the Community Trigger if:-

  • you have reported three or more related incidents of anti-social behaviour, within the last six months.

It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the Community Trigger application form.

You can apply for the Community Trigger on behalf of someone else, but you must provide their consent, with the application form.

A detailed explanation of the threshold for the Community Trigger is contained within the guidance notes for the Community Trigger application form.

The Community Trigger is not intended to be an alternative to the relevant organisation’s complaints procedure, which is designed to deal with complaints about individual officers, or services.  

The complaints procedure is appropriate for concerns such as:-

  • where staff have been rude or disrespectful to you
  • where staff have given inaccurate or misleading information
  • where staff have promised things, such as telephone calls or meetings, and have not delivered on these
  • where the organisation has failed to follow their policy and/or procedure.

If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Local Government and Social Care Ombudsman, the Housing Ombudsman or the Independent Office for Police Conduct.

In order to use the Community Trigger to request an Anti-Social Behaviour Case Review, you must complete the Community Trigger application form.

If you require a hard copy of the Community Trigger application form or help completing the form, contact Amber Valley Community Safety Manager on 01773 841652 or email communitysafety@ambervalley.gov.uk.

There are guidance notes to help you complete the application form.

We will confirm receipt of a completed Community Trigger application form, within five working days.

We will review the information you have provided, to determine whether your case meets the Community Trigger threshold. If it does, an Anti-Social Behaviour Case Review will take place. This will involve agencies sharing information, such as with the police, housing, environmental health, social care and health providers, depending on the nature of the case. The Anti-Social Behaviour Case Review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem. 

We will inform you of the outcome and recommendations of the Anti-Social Behaviour Case Review.

If you are not satisfied with the outcome of the Community Trigger, you can lodge an appeal with the Office of the Police and Crime Commissioner for Derbyshire. For more information go to www.derbyshire-pcc.gov.uk/help-support/community-trigger-appeals.

We welcome the opportunity to review cases of anti-social behaviour, but Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious. 

Legislation requires that each community safety partnership publishes information with regard to the use of the Community Trigger, as follows:

1. The number of applications for ASB Case Reviews

2019/20 - 1 application received
2020/21 - 0 applications received
January - June 2022 - 2 applications received

2. The number of applications for ASB Case Reviews that did not meet the threshold

2019/20 - 1 application was received that did not meet the threshold.
2020/21 - 0 applications received
January - June 2022 - 0 applications made that did not meet the threshold

3. The number of applications that were withdrawn by the applicant 2020/21

One during 2020/21

4. The number of ASB Case Reviews conducted

No ASB Case Reviews were conducted in 2019/20 or 2020/21.

Two case reviews were completed during the period January - June 2022.

5. The number of ASB Case Reviews that resulted in recommendations being made

No ASB Case Reviews took place which resulted in recommendations being made during 2020/21.

Two case reviews conducted resulted in action plans being completed during the period January – June 2022.

Further guidance can be found at Derbyshire ASB Hub by visiting www.saferderbyshire.gov.uk/what-we-do/anti-social-behaviour/derbyshire-asb-hub/derbyshire-asb-hub.

Contacting our community safety team directly

Our community safety team can be contacted directly on 01773 570222 ext 1652, or emailed at communitysafety@ambervalley.gov.uk. Please note that the extension number and email inbox is only monitored during our office opening hours.

Need further help or information?

Contact the team directly on 01773 570222 ext 1652 or email communitysafety@ambervalley.gov.uk

Pages in Community trigger Application form