Our Policies and Procedures

Current written protocols, policies and procedures for delivering the Council's services and responsibilities.

Policies and procedures for conducting the Council's business:

The Council's Constitution sets out how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people.

Policies and procedures for delivering our services:

Policies relating to each service area are available to download from the service pages on this website.

The Freedom of Information webpage provides details of how to make a Freedom of Information request and various policies can be downloaded including the Freedom of Information Act 2000 Policy, the Document Retention Policy and the Freedom of Information Charging Policy

Policies and procedures about the recruitment and employment of staff:

The Council has developed an online job application system in partnership with the other derbyshire authorities. Full details of all current job vacancies, guidance to assist candidates and online application forms are available on the job vacancies page on this website.

The policy of the Council is to provide services fairly to all sections of the community and to give fair treatment to its employees and service users regardless of their age, gender, disability, marital status, race/national origin, religion or belief, or sexual orientation. For more information, go to the equality and diversity page on this website.

Customer Service:

The Council has set a number of service standards to ensure it provides a quality service to its customers. Details of the services standards, the Local Government Ombudsman and the Standards Board for England are available on the Compliments and Complaints page on this website.

The Council sets high standards for all its services and aims to meet those standards all of the time. Feedback through comments, complaints and compliments enables the Council to continually improve the services. An online Customer Comments Form is available on this website.

Records Management and personal data policies:

The Council has a Document Retention Schedule that details the types of records held, examples of records and the recommended retention period. The schedule can be downloaded from the Freedom of Information page on this website.

Anyone, anywhere has the right to request information held by the Council. Some of the information will be subject to exemptions/exceptions under the access to information legislation. Personal data is subject to the Data Protection Act 1998 and will not be released if it would breach one of the eight principles. For information on the Council's policies and procedures go to the Data Protection Act page on this website.

Charging regimes and policies:

You will not be charged for information that is readily available, unless a charge is listed in our Publication Scheme. However, the regulations allow us to pass on disbursement costs that are incurred when processing a request. This includes photocopying and the cost of CDs and DVDs.

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Do you need further information?

If for some reason you are unable to find the information which you require on our website, you can contact us by the following methods.

address logoAmber Valley Borough Council, Town Hall, Market Place, Ripley, Derbyshire, DE5 3BT
address logo01773 570222 *Calls are recorded for quality and training purposes
address logoenquiry@ambervalley.gov.uk
address logoComplete our online enquiry form
address logoText the word COUNCIL followed by your message to 60060 *Standard network rates apply
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