Tell us what you think

We set high standards for all the services we offer and our aim is to meet those standards all of the time. We welcome your feedback on how are performing and any suggestions as to where we could improve or do things differently.

We don't always get it right and when we don't we want you to tell us. By listening to your comments and suggestions, we can work together to ensure high standards of service.  Tell us your complaint by submitting the online Complaints Form.

If you are complaining about a problem in your area (i.e. dog fouling, food complaint), as apposed to the service you have received from us, another online form may be more suitable.  Take a look at our online reporting section to find the right form for you.

We also want to know when you have been really pleased with a service and/or when our staff have gone the extra mile to make a difference. If you have any comments, suggestions or compliments you can either contact the service involved or complete the Comments, Suggestions or Compliments form.

- Customer Complaints Form

- Customer Comments, Suggestions, and Compliments


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If you have a general comment or complaint about the Council's services, please visit our comments or complaints page.
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Do you need further information?

If for some reason you are unable to find the information which you require on our website, you can contact us by the following methods.

address logoAmber Valley Borough Council: Town Hall, Ripley, Derbyshire, DE5 3BT.
address logo01773 570222 *Calls are recorded for quality and training purposes
address logoComplete our online enquiry form
address logoText the word COUNCIL followed by your message to 60060 *Standard network rates apply
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