Food Complaints

If you have a complaint about any food you have purchased the food safety team may investigate the complaint where there is a public health significance. Follow the procedure below.

Complaint regarding the quality of food such as weight, quantity or labelling should be made to Derbyshire Trading Standards.

An online complaints reporting form as been provided and a guidance leaflet on what you can expect from the food safety team if they investigate a food compliant.

If the food complaint is perishable, it should be stored in the fridge/freezer.

Environmental Services will require you to give details of,

  • Where the food was purchased from.
  • What is wrong with the food.
  • If possible proof of purchase e.g. receipt and price paid.
  • Details from packaging.
  • Details of storage and handling.
  • How the complaint was found and by whom.

Environmental Services will contact the shop, café, restaurant etc or relevant Local Authority where the food was produced, to investigate the complaint as necessary.

Contact Details
Tel: 01773 841335 Environmental Health Helpline
click for more contact details...
Related Links  
Rate This Page

Thank you for rating our page as .

Your feedback is very important as it enables us to continually improve our site to meet your needs.

Please give a brief explanation of why you considered this page to be  and click on the submit button below to confirm your rating.

+ Additional Contact details (optional)

If you have a general comment or complaint about the Council's services, please visit our comments or complaints page.
rate page as good  rate page as average  rate page as poor 

Do you need further information?

If for some reason you are unable to find the information which you require on our website, you can contact us by the following methods.

address logoAmber Valley Borough Council, Regulation Unit, Environmental Services, Town Hall, Market Place, Ripley, DE5 3BT
address logo01773 841335 Environmental Health Helpline *Calls are recorded for quality and training purposes
address logoComplete our online enquiry form
address logoText the word COUNCIL followed by your message to 60060 *Standard network rates apply
This site uses simple text files called 'cookies' to collect statistics about the number of people using the website, but they don't tell us who you are. Cookies help us keep the site relevant and up-to-date. By continuing to browse the site you agree to our use of cookies. Find out more