Accessibility

Accessibility statement for Amber Valley Borough Council

This accessibility statement applies to www.ambervalley.gov.uk.

This website is run by Amber Valley Borough Council. We want as many people as possible to be able to use this website. For example, this means you should be able to:

• change colours and contrast levels
• zoom in without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to the website using a screen reader. We offer ReachDeck on our website to provide the speech, reading and translation support you require for free.

We've also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible.

• most older PDF documents are not fully accessible to screen readers. We are working on updating our PDFs to make them a consistent format and therefore more accessible, unfortunately this is a big project so we aim to have this completed in 2024.
• we have third party tools installed on our website which may conflict with our accessibility standards, we are in contact with these providers to hopefully work through a solution.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact Hannah Middleton on 01773 841534 or email hannah.middleton@ambervalley.gov.uk.

We'll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact Hannah Middleton on 01773 841534 or email hannah.middleton@ambervalley.gov.uk. You can also report any errors using our online reporting form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Amber Valley Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the reasons listed below.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By August 2024, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Interactive third party tools

We offer a live chat service on our website which is provided for by an external supplier. Unfortunately you may not be able to access this content and functionality by using your keyboard. 

We offer an interactive cookies bar which is provided for by an external supplier. Unfortunately you may not be able to access all the content and functionality by using your keyboard on the pop up. However all content is available to view at www.ambervalley.gov.uk/our-website/cookies. 

What we're doing to improve accessibility

Our accessibility plan below shows how and when we plan to improve accessibility on this website.

• monthly scans - we carry out a monthly accessibility scan of our website to flag any errors with new content added. We aim to fix these within a few days of the scan being carried out.
• PDF documents - this is an ongoing project for us to update the format of our documents offered on the website. We aim to have documents fully accessible by August 2024.

Preparation of this accessibility statement

This statement was prepared on 27 July 2020. It was last reviewed on 23 June 2023. 

This website was last tested on 3 June 2023. The test was carried out by Amber Valley Borough Council. We carried out a scan of the entire website.

Contact the team directly on 01773 841534 or email hannah.middleton-white@ambervalley.gov.uk