Missed bins and service disruptions

Sometimes we will be unable to collect your waste on your scheduled bin collection dates, this may be because our vehicles cannot access a road due to parked cars, adverse weather or there may be unforeseen delays to the service. You can find out your collection round by entering your address on our bin collection dates page.

Please ensure your bin is presented at the edge (curtilage) of your property and not on the public highway.

If your area/street appears on the list below and your bin has not been collected, please continue to present your bin at the curtilage of your property and collection will be reattempted within 48 hours.

If your street is not listed below but your bin has been missed, please contact our refuse team directly before 12.30pm the following day using the details below.

Please note: we will not return to empty your bin before your next collection day if:

• Your bin was not out for collection when we visited your street
• Your bin has already been emptied by the crew
• The wrong bin was presented
• The bin contained items or materials we don't accept - Household refuse and recycling
• The bin was too heavy to be emptied
• The contents of your bin were stuck or frozen inside and didn't fall out when we tipped the bin
• Your missed bin was not reported by 12 noon the next working day

 

Affected areas or streets

If your street is not listed above but your bin has been missed, please contact our refuse team directly using the details below.

Contact the team directly on 01773 841326 or email refuse@ambervalley.gov.uk