Our crews have been working incredibly hard in extremely challenging conditions, but the prolonged heat is now affecting both our staff and some of our collection vehicles.
As a result, some bins have unfortunately been missed over the last couple of days, and there may be further delays while these conditions continue.
Our crews remain out collecting today and are doing everything they can to keep services running. The health and wellbeing of our crews will always come first, and while every effort is being made to complete collections, some delays are unfortunately unavoidable.
Residents may also notice today's food waste collections are being carried out using a larger, unmarked vehicle. We'd like to reassure you that your food waste is still being collected separately and taken to the correct processing facility – it is not being mixed with general waste.
If your bin hasn't been collected, please leave it out if you can and we'll collect it as soon as we're able. Our crews will continue to start collections earlier than usual while the hot weather continues, so please continue to make sure your bins are out the night before your collection day, or by 5:30am at the latest.
Finally, we'd like to say a heartfelt thank you to everyone who has shown kindness to our crews over the past few days. From bottles of cold water and soft drinks to ice creams and ice lollies, your thoughtful gestures have meant a great deal.
Thank you for looking out for our crews – your kindness has not gone unnoticed.
Sometimes we will be unable to collect your waste on your scheduled bin collection dates, this may be because our vehicles cannot access a road due to parked cars, adverse weather or there may be unforeseen delays to the service. You can find out your collection round by entering your address on our bin collection dates page.
If your road is affected please leave your bin out and we will attempt to empty your bin within 48 hours of the normal collection day. If we cannot collect within this time frame residents can put out:
| Added date | Affected areas/streets | Issue | End date |
|---|
If your street is not listed above but your bin has been missed, please contact our refuse team directly using the details below.
Contact the team directly on 01773 841326 or email refuse@ambervalley.gov.uk
