Missed bins and service disruptions

With Coronavirus (COVID-19) now affecting many areas of our services to the residents and businesses of Amber Valley, we are keen to keep you right up-to-date with the changes we are being forced to make. Read more about your council services.

Important notice - 23 July 2021

Unfortunately, due to operational issues, the council's garden waste collection service has had to be suspended with immediate effect. If your bin is currently presented, please return it to your property and we will issue further information as soon as we know when the service will resume. Staffing shortages have caused delays to all services and this has now been compounded by the closure of the main waste transfer station used by the council. In order to minimise any further disruption to refuse and recycling collections, we have made the difficult decision to immediately suspend the garden waste service and redirect this resource onto the statutory services. We will reinstate the garden waste service as soon as we are able and apologise for the inconvenience caused.

Starting from 19 July 2021 Derbyshire County Council will be carrying out necessary repairs at the waste transfer station where Amber Valley Borough Council normally disposes of your refuse each day. This means that we will have to travel a further distance to other sites to dispose of your refuse and this may cause delays to your refuse collections over the coming weeks. We will do our best to minimise disruption to collections and staff will appreciate your patience at this time.

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Sometimes we will be unable to collect your waste on your scheduled bin collection dates, this may be because our vehicles cannot access a road due to parked cars, adverse weather or there may be unforeseen delays to the service. You can find out your collection round by entering your address on our bin collection dates page.

If your road is affected please leave your bin out and we will attempt to empty your bin within 48 hours of the normal collection day. If we cannot collect within this time frame residents can put out:

  • Next refuse collection - three extra bags of refuse
  • Next recycling collection - extra recycling will be collected throughout the year

Affected roads

Added date Affected areas/streets Issue End date

If your street is not listed above but your bin has been missed, please contact our refuse team directly using the details below.

Need further help or information?

Contact the team directly on 01773 841326 or email refuse@ambervalley.gov.uk