It has come to our attention that there is an individual falsely claiming to represent the council, collecting money for our garden waste service in the area. We want to assure you that this person is not affiliated with Amber Valley Borough Council.
Please be aware that we never collect payments at your doorstep. The only authorised methods for paying for our garden waste service are through our official website (payment link below) or by calling us directly at 01773 841326.
If you encounter such a visit, we urge you to contact Derbyshire Constabulary on 101 immediately to report the incident. Your safety and security are our top priorities, and we appreciate your cooperation in helping us address this matter promptly.
Subscriptions for the 2024 service are now open.
The garden waste collection service is available to all residents in Amber Valley except for residents who either have their waste collected in bags or use communal waste facilities.
Before signing up, we ask residents to please read our terms and conditions of the garden waste collection service.
Garden waste will be collected from Monday 19 February 2024 and finish on Friday 23 November 2024.
*Please note that new subscriptions take 3-5 working days to process, so please keep this in mind when expecting your first collection.
You can view your next collection date, and your full year's calendar, on our bin collection date page.
If you have just signed up for our garden waste service, please allow a couple of days for our systems to update before you check your collection dates.
For garden waste customers who already have a bin, the cost of the collection service is still:
New customers who wish to receive the garden waste service will pay:
Customers can order a second garden waste bin for their property and this will cost:
Customers that already have more than one garden waste bin will pay:
The easiest way to pay for your garden waste bin is:
Paying early ensures customers have sufficient time to receive their 2024 tamper-proof bin sticker and any new bin(s) they have ordered. Please note that at busy times it may take up to 15 working days to process requests to join the service.
Therefore, if customers are not signed up by early January 2024 they may not receive their sticker and or new bins before collections start.
Garden waste bins without a 2024 tamper-proof sticker attached will not be emptied.
Customers can sign up for the garden waste service throughout the collection year. However, the cost of the service will remain at £45 for the year and will not be reduced for late payment.
Any missed garden waste collections due to payments not being received in time will not be refunded.
After paying for the 2024 service, customers will receive a letter from the council that contains their tamper-proof garden waste bin sticker and collection dates.
The 2024 bin sticker must be fixed to the back of the garden waste bin to prove the collection fee has been paid. Any missed garden waste collections due to stickers not being placed on the bin, will not be refunded.
Residents are asked to ensure that to put their house number directly on their garden waste bin as well as on the sticker.
Customers can also use the bin collection dates page to find out when their garden waste bin will be emptied.
The garden waste bin collection dates are also written on the back of the letter containing the 2024 sticker.
Customers should check the service disruptions page to find out if there are any unexpected changes to their collections as well as keep their letter which lists the planned dates for garden waste collections
If you are an existing customer and you do not wish to receive the garden waste service in 2024, please note that the council does not intend to remove your garden waste bin.
If you do not wish to use the garden waste service and would prefer to compost at home, you can purchase a discounted compost bin through the scheme run by Derbyshire County Council.
Participating in the garden waste service is beneficial to the environment and residents too! The service assists residents to get rid of their garden waste throughout the growing season.
Your garden waste is taken to a site in Derbyshire for composting. Using specialist equipment a waste contractor shreds and grades the garden waste. The shredded garden waste is then shaped into windrows to rot down to produce compost. At the end of the decomposition process the final product is a compost / soil improver that is re-used instead of being disposed of in a landfill site.
Each year, residents in Amber Valley help the council collect around 4,500 to 5,000 tonnes of garden waste.
Thank you for supporting this service!
Contact the team directly on 01773 841326 or email refuse@ambervalley.gov.uk
