Request a bin repair or replacement

To request a repair or replacement of refuse or recycling containers please complete the form below. Your information will be passed to our Environmental Services team who will process your request.

Alternatively, you can either contact the team directly on 01773 841326 or email

Please note, requests are checked against your property history to ensure that no duplicate requests are processed. 

The council will deliver a new container as soon as possible.

If you are moving or have moved into a new build property and don't appear to have any bins, please read our new build bin page and complete our online request form.

Please note that if you:

  • have six or more permanent residents in the family; or
  • have five permanent residents with 1 child under the age of 3 in nappies; or
  • have a medical condition

and would like to request an additional 140L refuse bin, please do not complete the form below. You will need to check that you qualify for additional capacity first, then complete an additional capacity request form so we can order your extra bin.

There are currently severe delays for container delivery, the council apologises for the disruption to the service and is working hard to catch up on deliveries as soon as possible.

Online request form

Your details
(we need your FULL address to be able to process your request. Forms submitted without a full address will not be processed.)
Which bin do you need
Reason for request


Need further help or information?

Contact the team directly on 01773 841326 or email